Return Policy

Custom suits, and any ready-to-wear piece that was personalized or altered for you, cannot be returned. We offer one fit exchange within 14 days of delivery, and we pay the return shipping for that exchange. There is no change-of-mind refund.

Other products may be returned within 14 days of delivery if they are unworn, unaltered, and in original condition with tags attached.

Refunds are issued to the original payment method within 7 business days after the item is received and inspected. The customer pays return shipping unless the item is faulty.

Other products may also be exchanged within 14 days of delivery on the same condition, and we pay the shipping for that exchange.

Send us a note from the contact page with your order details and we’ll email you instructions. After the piece is back with us and inspected, a refund follows the timeline above. An exchange follows the same inspection.

If something arrives damaged or develops a fault, contact us and we’ll make it right: a repair, replacement, or refund, whichever suits you best. Return shipping is on us when the item is faulty. This applies to customized garments and to other products.

Cancellation is separate from returns. The full policy is on the Legal page. You can also request cancellation from your orders.